Digital Products Policy

All our products are digital (email lists and data files). Once the file is delivered or downloaded, it cannot be returned.

Because of this, we do not offer refunds after delivery, except in specific cases mentioned below.

Accuracy Guarantee

We aim to provide high-quality and accurate data.

If you face issues with data quality (such as a high bounce rate or incorrect records), you can contact us. We will:

  • Review your complaint
  • Verify the issue
  • Provide replacement data to fix the problem

This is part of our Bounce-Back Guarantee.

When You Can Request a Refund

You may request a refund only if:

  • You were charged, but did not receive your file
  • The file is completely unusable or corrupted
  • We are unable to provide a replacement after verification

When Refunds Are Not Available

Refunds will not be provided if:

  • You changed your mind after purchase
  • You no longer need the data
  • You do not know how to use the file
  • You expected results like sales or conversions
  • Minor data issues exist that can be replaced

Replacement Policy

Instead of refunds, we focus on fixing the issue by:

  • Replacing invalid or low-quality records
  • Providing updated or improved data
  • Supporting you in using the file correctly

How to Request Support

If you have any issue, contact us within 7 days of purchase with:

  • Your order details
  • A clear explanation of the issue

We will review your request and respond as soon as possible.

Payment Disputes

Before opening a dispute or chargeback, please contact us first.
We are committed to solving issues quickly and fairly.

Contact Information

For refund or support requests, contact us at: